Talk to a real human.
Order question, product advice, or just want to send a photo of your dog on the mat? We read every message and reply within one business day.
What to expect
We're quick to reply.
One business day
That's our average reply time, Monday to Friday.
Real support, not bots
Every message is answered by someone on the team.
Have an order number?
Pop it in your message and we'll find you faster.
Prefer your own email app?
contact@wouflab.comMaybe we can answer it now
A lot of questions have a quick answer here — no waiting required.
Which size fits?
Not sure if your dog is a Medium or a Large? The cooling mat size guide has you covered.
Size guide