Privacy Policy

This Privacy Policy explains how Mesa Consulting SNC, trading as Wouflab (“we”, “us”), collects, uses, and shares information about you when you visit wouflab.com or make a purchase. By using the site you agree to the practices described here.

Information we collect

When you place an order we collect your name, email, phone number, shipping and billing address, and order details. Payment card information is collected and processed directly by our payment processor, Stripe — we never receive or store your full card number. We also automatically collect device and usage data (IP address, browser type, pages viewed) to operate and improve the site.

How we use it

We use your information to process and ship orders, send order and shipping confirmations, provide customer support, prevent fraud, comply with legal obligations, and — where you have opted in — send marketing emails you can unsubscribe from at any time.

Who we share it with

We share information only with service providers who help us run the store, including Stripe (payments), our shipping carriers, and our email provider. We do not sell your personal information. We may disclose information if required by law or to protect our rights.

Cookies

We use cookies and similar technologies for essential site functionality, to remember your cart, and to measure site performance. You can control cookies through your browser settings.

Data retention & your rights

We keep order records as long as needed for tax, accounting, and legal purposes. Depending on where you live, you may have the right to access, correct, or delete your personal information. To make a request, contact us at contact@wouflab.com.

Children

The site is not directed to children under 13 and we do not knowingly collect their information.

Contact

Questions about this policy? Email contact@wouflab.com or write to Mesa Consulting SNC, 1A Rue de la Colonne, 1080 Brussels, Belgium.